If you followed all the steps and your dongle still does’nt respond, please contact us for further assistance. This procedure will update your dongle software. After you have purchased your Vectorworks subscription, you can request serial numbers for three versions prior to the current version within the Customer. If this is not the case, please try again. After a few seconds it will light up again (without blinking anymore). The moment you go to, the LED light will go dark. Make sure the dongle is connected properly, preferably to one of the primary USB ports on the computer (no HUB or keyboard USB). You can test the dongle by installing the ‘Dongle Driver’ and the ‘Dongle Manager’.įrom time to time, dongles tend to start blinking. The installed Dongle Manager should display the dongle number.Ĭonnect the dongle to another computer without installing Vectorworks. Install the Dongle Manager for your operating system. Reinstall the Dongle Driver (see step 1).
Try another USB port, preferably one of the primary USB ports on the computer (no HUB or keyboard USB). Make sure the dongle is connected properly. Read this article on how to find your serial number.Ĭheck if the Dongle is a Vectorworks dongle. Reinstall Vectorworks with the correct serial number starting with a B to solve this issue.
Vectorworks is installed with an electronic, dongle-free license (serial number starts with “E”) instead of with a dongle license (serial number starts with “B”). Step 2: (Re)installing the dongle driver did not work If prompted, uninstall the Dongle Driver. To do this, follow these steps:ĭownload the Dongle Driver for your operating system.
Most dongle issues can be solved by reinstalling the Dongle driver.
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